Terms & Conditions – Tea Chi
Welcome to Tea Chi! These Terms & Conditions ("Terms") govern your use of our website https://teachishop.in and the purchase of our products. By accessing this site or placing an order, you agree to be bound by these Terms.
1. General
- Tea Chi is an online herbal and traditional tea retailer based in India.
- By accessing our site or purchasing from us, you agree to comply with these Terms and all applicable laws.
- Tea Chi reserves the right to change or modify these Terms at any time without prior notice.
2. Eligibility to Use
- You must be at least 18 years of age or using this site under the supervision of a legal guardian.
- By placing an order, you confirm that all details provided are accurate and truthful.
3. Account Registration
- You may register an account to manage orders and subscriptions.
- You are responsible for maintaining the confidentiality of your login credentials.
4. Products & Pricing
- All prices are listed in INR and include applicable GST.
- Prices are subject to change without notice.
- Product images are for representation purposes. Actual product appearance may vary slightly.
5. Order & Payment
- Orders are confirmed only after successful payment through our integrated Razorpay payment gateway.
- We accept UPI, credit/debit cards, net banking, and other Razorpay-supported methods.
- A confirmation email will be sent upon successful order placement.
6. Shipping & Delivery
- Orders are shipped within 2–7 business days and delivered within 7–10 working days, depending on your location.
- Tracking details will be provided via email/SMS.
- Tea Chi is not responsible for delays due to courier/logistics or force majeure.
7. Cancellation Policy
- Cancellations must be requested within 24 hours of placing the order.
- Email your cancellation request to tea.chi2006@gmail.com with your order number.
- If the order is already processed or shipped, cancellation will not be possible.
- A 10% cancellation charge will apply, and refunds will be issued to the original payment method within 7–10 business days.
8. Return & Refund Policy
- We do not accept returns due to the perishable nature of tea.
- If you receive an incorrect, damaged, or poor-quality item, email us within 24 hours.
- Valid refund requests will be processed within 7–10 working days.
- Discounted or sale items are non-refundable and non-returnable.
9. Subscription Policy
- Subscriptions can be managed from your account under the My Subscriptions section.
- You may cancel at any time via the cancellation form on your dashboard.
- No refunds will be issued for subscriptions already shipped.
10. Intellectual Property
- All content, designs, and product names are protected by intellectual property laws.
- Unauthorized use, duplication, or reproduction is strictly prohibited.
11. Privacy Policy
We are committed to protecting your privacy. Below is a summary of how we handle your data:
- Information Collected: Name, email, phone, address, order details, IP address, and browser/device info.
- Use of Data: Order processing, shipping, communication, personalization, legal compliance.
- Payment Security: All payments are securely processed via Razorpay. We do not store any payment credentials.
- Third-Party Sharing: Data is shared only with delivery partners, Razorpay, or government/legal authorities when required.
- Cookies: Our website uses cookies to improve your browsing experience. You may disable them in browser settings.
- Your Rights: You may request access, correction, or deletion of your data by emailing tea.chi2006@gmail.com.
12. Limitation of Liability
- Tea Chi is not liable for indirect, incidental, or consequential damages from using our products or website.
- Our liability is limited to the value of the product purchased.
13. Force Majeure
- We are not liable for delays due to events beyond our control, including natural disasters, strikes, or government actions.
14. Governing Law & Jurisdiction
- These Terms are governed by the laws of India.
- All disputes will fall under the jurisdiction of the courts of Delhi, India.
15. Contact Information
If you have any questions or concerns, feel free to reach out to us: